Pool Rules

  • Please bring your own swim suit, towels & goggles. If you forget your towel, please see an Instructor as we have extra towels for you.
  • State Code does not allow the use of diapers in the pool. Children that are not potty-trained need to wear a swim diaper (which are available for purchase at the pool). Disposable or washable swim diapers are acceptable.
  • Please braid or tie back long hair or wear a bathing cap - This keeps hair out of the swimmers face as well as keeps the pool(s) clean.
  • ALL students & swimmers must rinse off with warm water before entering the pool.

Absence Policies

  • The FIRST absence is just an absence (no make-up or credit). After the 2nd absence, as long as the swim school office knows 48 hours in advance, can be eligible for a make-up.
  • If you KNOW you will be absent for a class you MUST notify the Swim School office via phone call, with a voicemail if there is no answer, or an e-mail 48 hour prior to you class in order to be eligible for a “make-up” class. Otherwise, the absence will be an absence.
  • If you call the office and leave a message or e-mail the swim school office less than 48 hours prior to your swim class stating you will be absent for a medical reason, then you will receive a swim school credit. Otherwise the absence is just an absence.

Cancellation  Policies

Customer Cancellation
  • If you want to DROP or CANCEL a class, you must do so by the 15th of the month or there will be a $20 cancellation fee.
    • Example: if you don’t want to swim in your October Monday PM class in November, you must fill out a drop form at the front desk by the 15th of October. If you drop your October Monday PM after the 15th of October, there will be a $20 cancellation fee.
  • If cancellation is made prior to 5 days of start of class, a full credit will be put on your Swim School Account. 
    • Example: you registered for classes in September on September 1st, and your first class is ​on September 10th, you MUST drop the class by Setemper 5th or there will be a $20 cancellation fee.
Swim School Cancellation:
  • If for any reason Swim School cancels class, your Swim School account will be credited for that class.
Inclement Weather: ​
  • In the event of bad weather call Swim School! 860-822-6879. Updates will be posted on the answering machine, this Website & our Facebook Page. We are also able to Text you if there is going to be a cancellation - make sure you 'opt in' on the registration form and put your Cell Number in the Cell field! 
    • If classes are cancelled (due to weather or Swim School cancels a class) a credit will be issued to your Swim School account that you can use toward a future swim class, retail purchase, family swim or other swim school program.

Change/Drop Policy​

  • If you KNOW you will be absent for a class you MUST notify the Swim School office via phone call with a voicemail if there is no answer or an e-mail 48 hour prior to you class in order to be eligible for a “make-up” class. Otherwise, the absence will be an absence.
  • The FIRST absence is just an absence (no make-up or credit). After the 2nd absence, as long as the swim school office knows 48 hours in advance, can be eligible for a make-up.
  • If you call the office and leave a message or e-mail the swim school office less than 48 hours prior to your swim class stating you will be absent for a medical reason, then you will receive a swim school credit. Otherwise the absence is just an absence.

Other Fees

  • There is a $25 annual registration fee per family.

    • This fee is due upon registration for a class for new customers and due annually for returning customers

  • Late fee: There is a $5 charge for all accounts if payments that are not made by the end of business hours on the 8th of the month.

  • Decline fee: There is a $5 decline fee for cards that are declined when the monthly payment is run and not remitted to Swim School by the end of the business on the 8th of the month.

Bubbles to Butterfly Swim School 61 Taftville-Occum Rd, Occum CT 06360
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